At Zooply, we work hard to ensure your order arrives safely and as quickly as possible.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery Time

Shipping times may vary depending on your location:

• United States: 7–12 business days
• United Kingdom: 7–12 business days
• Canada: 8–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 8–15 business days
• Rest of World: 10–20 business days

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email within 2–5 business days.

Delays

Please note that delivery times may occasionally be affected by customs, holidays, weather conditions, or high shipping demand periods.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Zooply is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact our support team and we’ll work quickly to resolve the issue.

Need Help?

Our customer support team is always here to help.

Contact us anytime for assistance regarding your order or shipment status.

At Zooply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation is required

Non Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are processed back to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Need Assistance?

If you have any questions regarding returns or refunds, our support team is happy to assist you anytime.